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Ref: MB09
Location: Burnley, Lancashire
Industry: Customer ServiceAdministration
Salary: £17500 - £18000/annum
Type: Permanent
Duration: Full Time
Start Date: Wednesday, 09 October 2019
Customer Service Administrator

Key Responsibilities
•    Handling inbound emails and occasional calls for internal and external Customers.
•    Customer delivery enquires – involving liaising with Couriers, Sales, Credit, Warehouse Teams (multi-sites) to ensure prompt resolution.
•    Dealing with unwanted goods in line with customer / vendor terms.
•    Processing RTC (Return to Customer) goods and working with the credit team to ensure prompt recovery.
•    Create, manage, organise, and update relevant data / reports using database applications and spread sheets.
•    Marking up & maintaining Dispute Reasons on ERP System.
•    Ad Hoc Admin.

Essential Skills & Experience
•    Serving Customers and championing customer needs.
•    Driving for results in line with KPI’s and departmental vision.
•    Ability to influence and negotiate at all levels.
•    Attention to detail – able to report, analyse and interpret data and present back to a varied audience.

If you feel you have the right experience to fulfil this vacancy then please apply online or call our office and ask for Clare to arrange an interview.  

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